Privacy Policy for Balloon Experts, LLC Entertainment Services

Effective Date: February 25, 2025

This Privacy Policy describes how BalloonExperts.com collects, uses, and protects your personal information when you interact with our website or services. By using our site, you agree to the collection and use of your information in accordance with this policy.

1. Interpretation and Definitions

Interpretation

The capitalized words used in this Privacy Policy have specific meanings as defined below. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

  • Account: A unique account created for You to access our Service or parts of our Service.
  • Booking: Refers to the reservation or schedule of services offered by BalloonExperts.com, such as custom balloon decorations, event installations, or virtual workshops. This may include details like event date, location, and service preferences.
  • Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement): Refers to BalloonExperts.com, with an operational address in Buffalo, New York.
  • Cookies: Small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country: Refers to the United States, specifically the states of New York and Florida, where the Company operates.
  • Device: Any device that can access the Service, such as a computer, smartphone, or tablet.
  • Personal Data: Any information that relates to an identified or identifiable individual.
  • Service: Refers to the BalloonExperts.com website and related services, including online booking, and customer support.
  • Service Provider: Any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
  • Third-Party Social Media Service: Refers to any website or social network platform through which a User can log in or create an account to use the Service.
  • Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website: Refers to BalloonExperts.com, accessible from https://balloonexperts.com/.
  • You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

  • Email address
  • First name and last name
  • Phone number
  • Shipping/billing address
  • Payment details (processed securely through third-party gateways)

Usage Data

Usage Data is collected automatically when you use the Service. It may include:

  • Your Device’s Internet Protocol (IP) address
  • Browser type and version
  • Pages visited, time and date of visits, and time spent on those pages
  • Unique device identifiers and diagnostic data

When accessing the Service via a mobile device, we may also collect:

  • Type of mobile device
  • Mobile device unique ID
  • Mobile operating system
  • Mobile browser type

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns. These technologies include:

  • Cookies or Browser Cookies: Small files placed on your device to remember preferences and improve functionality. You can manage cookie settings in your browser, but disabling cookies may limit access to certain features.
  • Flash Cookies: These are used to store preferences or activity on our Service. They are managed separately from browser cookies.
  • Pixel tags: Small electronic files used to track user interactions, such as page visits or email opens.

We use both Session Cookies (temporary) and Persistent Cookies (long-term) for the following purposes:

  • Necessary/Essential Cookies: Enable core functionalities like account authentication and fraud prevention.
  • Functionality Cookies: Remember preferences such as login details or language settings.
  • Analytics Cookies: Track usage trends to improve our Service.

4. Use of Your Personal Data

We may use your Personal Data for the following purposes:

  • To Provide and Maintain Our Service: Including monitoring usage and improving functionality.
  • To Manage Your Account: Allowing access to features available to registered users.
  • For Order Fulfillment: Processing payments, delivering orders, and managing contracts.
  • To Contact You: Sending updates, newsletters, or promotional materials (unless you opt-out).
  • For Business Transfers: Evaluating or conducting mergers, acquisitions, or asset sales.
  • For Legal Compliance: Responding to legal requests or protecting our rights and safety.

5. Sharing Your Personal Data

We do not sell your personal information. However, we may share it under the following circumstances:

  • With Service Providers: To assist with payment processing, shipping, or analytics.
  • For Business Transfers: In connection with mergers, acquisitions, or asset sales.
  • With Affiliates: Companies related to BalloonExperts.com that adhere to this Privacy Policy.
  • With Business Partners: Offering joint promotions or services.
  • With Your Consent: Disclosing information for other purposes with your permission.

6. Retention of Your Personal Data

The Company will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically, we will retain and use your Personal Data to the extent required to:

  • Comply with our legal obligations (e.g., tax laws, accounting standards, or other regulatory requirements).
  • Resolve disputes, enforce our legal agreements, and protect our rights or property.
  • Provide ongoing services, such as addressing customer inquiries or maintaining records related to past transactions.

Usage Data collected automatically (e.g., IP addresses, browsing activity, or device information) may be retained for internal analysis purposes. This data is typically stored for a shorter period unless it is needed to:

  • Strengthen the security of our Service.
  • Improve the functionality and performance of our website or services.
  • Meet any legal or regulatory obligations that require extended retention periods.

We are committed to ensuring that your data is not kept longer than necessary and will securely delete or anonymize it once it no longer serves its intended purpose.

7. Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company’s operating offices in Buffalo, New York and any other locations where parties involved in the processing are situated. This means your data may be transferred to—and stored on—servers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

By consenting to this Privacy Policy and submitting your information, you agree to such transfers.

The Company will take all reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy. No transfer of your Personal Data will occur unless adequate safeguards are in place to protect its security and confidentiality. These safeguards include compliance with applicable data protection laws and agreements with third parties to ensure your data remains protected.

8. Disclosure of Your Personal Data

In certain situations, we may disclose your Personal Data as outlined below:

Business Transactions

If BalloonExperts.com is involved in a merger, acquisition, divestiture, restructuring, or asset sale, your Personal Data may be transferred. In such cases, we will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

We may disclose your Personal Data if required by law or in response to valid requests from public authorities (e.g., courts, government agencies, or law enforcement). This includes compliance with legal obligations or responding to subpoenas, warrants, or other lawful demands.

Other Legal Requirements

We may also disclose your Personal Data in good faith when we believe it is necessary to:

  • Comply with applicable laws, regulations, or legal processes.
  • Protect and defend the rights, property, or safety of BalloonExperts.com, our users, or the public.
  • Prevent or investigate possible wrongdoing related to the Service (e.g., fraud, security breaches, or violations of our Terms of Use).
  • Protect the personal safety of users of the Service or the general public.
  • Protect against legal liability.

We are committed to ensuring that any disclosure of your Personal Data is conducted responsibly and only when necessary.

9. Security of Your Personal Data

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. We may also notify you via email or a prominent notice on our website.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Thank you for trusting BalloonExperts.com with your information. We’re committed to making your events unforgettable—while keeping your data safe!